Purchases
Refund Policy
Last updated: July 27, 2026
PommeToys includes a 14-day money-back guarantee. If you change your mind, request a refund within 14 calendar days of the transaction date.
What the guarantee covers
For an eligible request, we will approve a refund of the PommeToys license purchase price. You do not need to prove a technical fault. The 7-day free trial does not reduce or replace this guarantee.
We may decline a request only where permitted by law and there is evidence of fraud, refund abuse, a duplicate request, or a payment dispute that has already been resolved. This does not limit any mandatory consumer remedy.
How to request a refund
- Email support@pommetoys.app from the purchase email address, or include the transaction reference from your Paddle receipt;
- use the support or receipt link in the Paddle confirmation email; or
- visit paddle.net and choose the refund option.
Your request must be submitted within 14 calendar days of the transaction date. Please include enough information to locate the order, but never send full card details.
How the refund is paid
Paddle, our merchant of record, processes approved refunds. Where possible, the money is returned to the original payment method. Paddle states that eligible refunds are processed within 14 days after approval; your bank or payment provider may take additional time to show the credit. Currency-conversion differences or fees charged by your bank are outside our control.
What happens after a refund
The refunded license key and its active devices are deactivated. You must stop using copies activated with that license. You may purchase a new license later.
Statutory rights
This guarantee is in addition to any mandatory rights you may have for faulty, misdescribed, or inaccessible digital products, and any applicable cancellation or withdrawal rights. If local law gives you a longer period or additional remedies, those rights take priority. Paddle's current Refund Policy explains the statutory routes it handles as merchant of record.
Payment disputes
If you do not recognise a charge or believe it is incorrect, contact us or Paddle so the transaction can be checked. Nothing here limits your lawful right to raise a dispute with your bank or payment provider.